Terms of Service

Last Updated: October 21, 2025

1. Agreement to Terms

By accessing or using the Rank Higher website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Description of Services

Rank Higher provides web design, development, SEO optimization, and digital marketing services. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. User Responsibilities

When using our services, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Use our services only for lawful purposes
  • Not interfere with or disrupt our services or servers
  • Not attempt to gain unauthorized access to any part of our services

4. Intellectual Property

All content, features, and functionality on our website, including but not limited to text, graphics, logos, images, and software, are the exclusive property of Rank Higher and are protected by international copyright, trademark, and other intellectual property laws.

Work products created specifically for clients remain the property of the client upon full payment, unless otherwise specified in a separate agreement.

5. Payment Terms

Payment terms will be specified in individual service agreements. Generally:

  • Payment is due according to the schedule outlined in your service agreement
  • Late payments may incur additional fees
  • We reserve the right to suspend services for non-payment
  • All fees are non-refundable unless otherwise specified

6. Service Level and Performance

While we strive to provide excellent service, we do not guarantee specific results from our SEO or marketing services. Results may vary based on numerous factors including market conditions, competition, and the nature of your business.

7. Termination

Either party may terminate services according to the terms specified in the service agreement. We reserve the right to terminate or suspend access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms.

8. Limitation of Liability

To the maximum extent permitted by law, Rank Higher shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use our services
  • Any unauthorized access to or use of our servers
  • Any interruption or cessation of transmission to or from our services
  • Any bugs, viruses, or similar harmful code
  • Any errors or omissions in any content

9. Indemnification

You agree to indemnify, defend, and hold harmless Rank Higher and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of our services or your violation of these Terms.

10. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, secure, or error-free.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of New Zealand.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will otherwise remain in full force and effect.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: hello@rankhigher.nz
  • Phone: 022 013 2236
  • Address: Queenstown, New Zealand